Examples of use cases
in the airport context
Terminal cleaning
Use Case
Airport terminal cleaning service providers aim to better plan their human resource needs through improved zone-based allocation, adjusting to passenger traffic to ensure more efficient cleaning when it is most needed.
Required data sources
- Passenger and flight forecasts
- Passenger flow (counting, density)
- Number of meals served
- Passagers satisfaction rate
Stakeholders
- Commercial/Retail
- Airport authority
Projected benefits
- Productivity
- Service quality
Passenger and crew transportation
Use Cases
- A desynchronization occurs between the priority given to baggage unloading and that given to passenger transportation, resulting in passengers arriving on time without their luggage, and bags being delivered without passengers.
- Information on the availability of crew members for airlines, enabling efficient scheduling and management of personnel for flights, ensuring that crews are ready and available when needed.
Required data sources
- Baggage unloading priority
- Milestones for crew transportation
Stakeholders
- Airlines
- Airport operators
- Hotel managers
Projected benefits
- Productivity
- Service quality
Ground handlers
Use Case
During aircraft preparation, multiple service providers work within a typically short time frame, requiring efficient coordination to ensure timely and seamless operations. Their tasks can be parallel but often need to be synchronized. When an issue arises, it is essential to quickly inform all stakeholders, particularly the Assistant who is responsible for their client airline. An example: retrieving flight information data and baggage delivery milestones is crucial for anticipating potential delays and minimizing their impact.
Required data sources
- Updated flight information
- Baggage delivery milestones
- Ground handling milestones
- Environmental performance
Stakeholders
- Airport operators
Projected benefits
- IT development costs
- Operational performance
- Better punctuality
Car rental
Use Case
A customer heading to Paris pre-books a rental car for their arrival.Cas d’usage
Un client en partance pour Paris préréserve une voiture de location à l’arrivée. But his flight from Manila is delayed at boarding. Since his new arrival time is outside the car rental agency's working hours, they decide to wait for him as an exception. In the end, the passenger was not on the flight, and the agency, unaware of this, stayed open unnecessarily.
Required data sources
- No-show of passengers on the flight
- Flight delays
- Travel time
Stakeholders
- Airlines
- Airport authority
- Rentals
Projected benefits
- Seamless travel
- Productivity
- Customer knowledge